Damage Claims Process For Car Shipping

Worried about your expensive car getting damaged during the transport and not losing money on its value? Well, if you take the right steps before and after the car shipping, you won’t have to worry about losing anything. You will be able to file damage claims and get your car repaired and restored to the way it was before.

Or, in some cases, like the car getting destroyed completely, you can even get paid in cash. Here are a few things to do for a straightforward damage claims process for car shipping:

Prepare Inspection Report:

If you want to have the leverage in hand to ensure you get your claims processed and compensated for damages, you need to prepare a car inspection report. It’s very easy to make and will be done before you ship your vehicle. Here are a few steps to take:

  • Get your car thoroughly washed to ensure it’s in neat and clean condition.
  • Next, take pictures from every angle and all the already existing damages.
  • Prepare a report and mention the condition of the vehicle in it and attach the hard copies of photographs if you can.
  • Get the signature of the carrier on this document and keep the original report and give him a copy as well
  • Match the condition of the vehicle with the report after delivery. If everything matches, then you are good to go; otherwise, you can use the report to file claims.

Damage Claim Filing Process for Car Transport:

Okay, so assuming you have an inspection report with lots of before-delivery pictures of the car and when you match them up with the condition after delivery, something doesn’t add up. In this case, you decide to opt for a car damage claim, so for that, here are a few steps to take:

  1. Take photos of the area that’s been damaged from the exact angle and side as you did before shipping the car.
  2. Document the car damage in Bill of Landing along with the car transport representative. Most BOL has diagrams of cars where you can circle the area that’s damaged.
  3. If the driver is not resent during the inspection of the car after the delivery, notify him because either the company representative or the driver needs to sign the after-delivery inspection document (BOL) before you take the car off their hands.
  4. Next, take the car to your mechanic and get a repair estimate. Get a copy of the quotation from him and send it to your car transport company.
  5. Provide the photos of before and after delivery of the damaged area along with the inspection report and estimated shipping cost to the auto transport company. They will forward these to their insurance company to get payment for repairs.

That’s pretty much it. Doing this should help you claim damage without any problem. If your car is going to take some time to repair and you need a vehicle for commute until it is finished repairing, then get a rental. Keep the receipts of the rental as well to get paid for it from the transport company.

Parting Words:

In case the car transport service provider refuses to pay for the repairs, contact the insurance company of the transporter, tell them your car was damaged during transit and show them the proofs.

Furthermore, fie a complaint against the auto shipping company with Better Business Bureau and they may be able to help both parties work out a satisfactory solution.

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